PayNeza

HOW IT WORKS

PayNeza is a flexible travel payment plan that allows customers lock down great travel deals by making only 30% down payment of the travel cost and paying the rest in convenient installments. PayNeza allows you to save as much as 150% by taking advantage of the ‘early bird’ fares, and spread your payment over a convenient period of time for the best promotional deals currently running or the best price guarantee packages we offer.

TERMS AND CONDITIONS

  1. All installments must be paid in full before travel date.
  2. All transactions made on the “PayNeza” scheme are subject to a (non-refundable) down payment of 30% of the transaction value, payable within 24 hours of booking request.
  3. Tickets shall ONLY be issued upon initial down payment and a lien is placed on the ticket until all installments are fully paid. Changes are permitted with applicable charges.
  4. Strict adherence to the payment plan opted for by the passenger is advised. Default charges apply to late payment.
  5. Refunds are applicable on total amount paid less 30% of the total value of the transaction (Refer to No2 above). This amount covers the cancellation charges on tickets.
  6. Travel Insurance policy on PayNeza is not confirmed until final payment.
  7. Tickets will not be released BEFORE payment of the final installment for the purpose of procuring Traveler’s Allowance (PTA or BTA).

FREQUENTLY ASKED QUESTIONS

DO I QUALIFY FOR PAYNEZA?

PayNeza is open to all travelers who register and have a valid account with Travelneza

I’M TRYING TO LOGIN BUT I KEEP GETTING A MESSAGE SAYING “UNABLE TO LOGIN”, WHAT DOES THIS MEAN?

This can happen because of the login ID (your mobile /email id) entered is invalid. Please re-check your login ID entered or contact our helpdesk at reservations@travelneza.com to verify the user id.

WHAT IS THE MINIMUM AMOUNT REQUIRED TO QUALIFY?

The required amount to qualify for PayNeza Scheme is ****. This is inclusive of Flight, Flight plus Insurance, Flight plus Hotel or Hotel only.

DOES PAYNEZA COVER ALL FLIGHT FARES?

No, only refundable flight bookings qualify for this scheme.

DOES THE PAYNEZA PAYMENT OPTION ALLOW FOR AMENDMENT, CANCELLATION OR SHIFT IN TRAVEL DATE?

Yes, PayNeza allows for amendments in travel dates as changes are permitted, charges however apply where due.

IF I DEFAULT IN PAYMENT DO I GET BACK MY 30% DOWN PAYMENT?

No, all transactions made on “PayNeza” scheme are subject to 30% non-refundable down payment of the total cost payable within 24hrs of booking request as specified on the terms and conditions.

IF I MAKE MY INITIAL DOWN PAYMENT OF 30%, WHEN DO I GET MY TICKET?

Ticket is issued immediately we receive your 30% down payment. However, this will only be sent to you upon confirmation of final payment as advised on your payment schedule.

DOES PAYNEZA COVER MULTI-DESTINATIONS?

Yes you can use PayNeza for multi-destination flight bookings. Simply contact (077*******) or Email reservations@travelneza.com for booking of multi-destinations.

CAN A CUSTOMER INCREASE HIS INITIAL DOWN PAYMENTS?

Yes, while making a booking, you will be asked to select your down payment percentage (%). Please select your desired down payment.

CAN I USE MY DEBIT/CREDIT CARD TO MAKE PAYMENTS FOR PAYNEZA?

Yes, the scheme accepts payment via the electronic mediums (Debit-Visa Card, Master Card, Verve Card e.t.c).

HOW DO I KNOW MY NEXT PAYMENT DUE DATE FOR THE PAYNEZA?

You can see the payment due date on your payment schedule sent to you after making flight bookings or as displayed on site for each booking.

HOW DO I KNOW MY RESERVATION WAS BOOKED?

You will receive an SMS and email on confirmation of your booking with Travelneza.

I WANT TO PAY MY DOWN PAYMENT. HOW DO I PAY AND ALSO MAKE MY SUBSEQUENT INSTALLMENTS?

You can only pay into our PayNeza designated account with Equity Bank ( Account no- **********, Account name- Travelneza.com).

IS THERE ANY SERVICE CHARGE ADDED TO MY FARE IF I WANT TO DO PAYNEZA?

Yes, we have Service Charges for our PayNeza bookings.

I AM TRAVELLING IN 8 MONTHS TIME; CAN I MAKE MY BOOKING UNDER THE SCHEME NOW? HOW LONG CAN I PAY BACK?

Yes, you can book ahead of your trip under the PayNeza Scheme. Our tenor ranges from 2weeks to 6 months.

I AM UNABLE TO MAKE MY NEXT INSTALLMENT ON THE AGREED REPAYMENT DATE?

This is default and will attract accrued interest charge.

I HAVE COMPLETED MY PAYMENT BUT AM NO LONGER TRAVELLING. CAN I LEAVE MY TICKET OPENED?

Yes, you can leave your ticket opened and use it later. This must be within the expiration limit of the ticket.

I HAVE COMPLETED MY PAYMENT BUT I DON’T NEED THE TICKET ANY LONGER. HOW DO I GET MY REFUND?

For outright cancellation of PayNeza tickets, the ticket will be placed on refund and you will be credited back with the refund value from the airline.

I HAVE NOT COMPLETED MY PAYMENT BUT I HAVE PAID ABOVE THE DOWN PAYMENT. HOW DO I GET MY REFUND AS I DON’T WANT THE TICKET ANYMORE?

The amount paid above the down payment will be refunded back you.

I OPTED FOR A 1MONTH TENOR BUT MY TRAVELLING DATE IS STILL FAR, CAN I DEFER MY PAYMENT TOWARDS MY TRAVEL DATE?

Repayments must strictly be in line with the tenor opted for. i.e if you had opted for a 1 month plan, payment must be made within 1 month.